Return Policy

We are dedicated to ensure your satisfaction.

Full Service Returns:

Contact customer service to request an RMA.

Email: customerservice@briteluxeconnect.com

Phone: 1-781-935-5220

We will send you a completed RMA form to include in your return shipping.

Place items and RMA in the box. Ship box to Briteluxe Connect. Returns should be shipped to:

Briteluxe Connect
16R Jonspin Road
Wilmington MA 01887
Attn: Customer Service

If you are not completely satisfied with your purchase Briteluxe Connect offers a 30 day right of return on most items subject to these terms and conditions

Defective Products: Within 30 days all defective products can be returned. Briteluxe Connect will pay for return of the product. We will either refund your money or replace the item at the customer's discretion.

Return freight is the responsibility of the customer, excluding defective products or Briteluxe Connect errors. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, Briteluxe Connect will not issue credit for product damaged en-route back to us due to poor shipping practices.

Returned product must be clean, undamaged, and complete with all manuals, accessories, and documents and packaging. The items must be in a re-sellable condition free of any non-removable labels, or writing on the product or product packaging. The product must also have with it upon return to us a copy of the completely filled out RMA form. Products that are received by us that do not meet these conditions will be subject to handling charges and/or will not be processed as returns. All items must be returned in a "re-sellable" condition. "Re-sellable" condition is solely determined by Briteluxe Connect.

Bulk Cable that is cut to customer specified lengths is non-returnable.

Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.

Briteluxe Connect reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY.

All credits from RMAs must be used within one calendar year of issue.